Successfully interviewing people is not something you can learn by only reading books and articles or getting expert advice. This is something you can learn by practicing and receiving helpful feedback from others.
This 2-day workshop is an effective and fun way to learn interviewing techniques and practice them with real people.
Customer Interview Techniques
2 days, 4 h/day
The Power of Interview workshop will introduce you to different interview techniques and useful tricks and help you practice them all. You will play interviewer and respondent roles and get helpful feedback.
Practical tasks inspired by real-life interview experience
Role-playing and reflection
Minimal theory followed by practice and feedback
Fun and playful format to repeat with your team
What will you learn?
Asking curiosity questions that invite people to share and talk;
Customer interview techniques
Finding your approach to interviewing people with different communication styles;
Applying the 5 Whys technique to the interview context with flexibility and ease;
Uncovering people's stories and insights with the 5W+H technique.
Using a problem discovery cheat sheet;
Conducting an unexpected interview successfully even with only 5 minutes to prepare;
Dealing with common challenges and avoiding typical mistakes.
UX Designers and Researchers;
Product and Project Managers;
UI and Graphic Designers;
And everyone who wants to get the most of interviewing.
Business and System Analysts;
Who is it for?
This workshop is for people with little or no experience with interviews. However, experienced interviewers have enjoyed the practice as well.
Customer Success Managers;
Leave your email to be notified of the next workshop date
Lead Experience Consultant @ UXPressia
Senior Consultant @ UXPressia, CPO @ UXPressia Academy
We help you develop knowledge, skills, and confidence
Yana is an experienced researcher, strategist, and innovator with a background in anthropology. She has practical experience in business strategy and organizational design.
Nick has 15+ years of experience in software development and expert knowledge of UX, user research, and product management. He is an inspiring UX community leader, mentor, and coach.
What participants say
The interview techniques I learned thanks to UXPressia allowed me to interview sensitive categories of users in a non-invasive way. Above all, the echo and boomerang techniques put them at ease, and they spoke freely, helping me discover things I hadn't thought of before.
Product and Experience Designer @ SingIt Opera
5W & 1H is an awesome technique along with the reframing of 'WHYs' in the questions is raising the bar overall. With this technique, I'm able to connect with users in a much better way as well.
Team Lead @ Zensar Technologies
It was a highly intensive workshop with an excellent balance between theory and practice. I learned how to use interview techniques to get customer insights and discover interesting use cases that domain experts don't know about. It was dynamic, fun, and thought-provoking. Thank you!
UX/UI Designer @ SEMrush
I can only recommend UXPressia trainings and sessions. We had a good experience — a nice balance of theory and practice. Not so common to come across a good solid training like these nowadays.
Design Lead at Doodle AG
Relevant content, very good explanations, great dinamics, great facilitation! We will replicate the content inside ActionAid Brasil because we feel many people can benefit from the learnings and techniques. Our satisfaction has opened our manager's mind to investing in more of your courses, so thank you and congratulations!
Specialist - Donor Engagement, ActionAid
Have a question? Interested in a сustom workshop for your team? Drop us a line, and we'll get back to you within 2 business days.
Contact us: email@example.com